To the hospital’s home page

Naemi-Wilke-Stift

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Markus Müller

Rektor

Dr.-Ayrer-Str. 1-4
03172 Guben

Phone: 03561 -403-161
Fax: 03561-403-225
Mail: ed.tfits-ekliw-imean@rotker

Anonymous input options exist: Yes

Formular in der Patientenbroschüre
Patient surveys were conducted: Yes
Referral surveys were conducted: Yes