Complaint management
| Structured complaint management was introduced: Yes |
| Written concept exists: Yes |
| Handling of oral complaints is regulated: Yes |
|
Einschaltung des Beschwerdemanagements |
| Handling of written complaints is regulated: Yes |
|
Weiterleitung an das Beschwerdemanagement |
| Time targets for acknowledgement are defined: Yes |
Contact persons
Christina Walbrecht
PDL
Landstr. 4
35080 Bad Endbach
Phone:
02776
-803-0
Fax: 02776-803-109
Mail:
ed.kinilkdnalgreb@thcerblaw
Advocates
Elisabeth Dörr
Patientenfürsprecherin
Landstr. 4
35080 Bad Endbach
Phone:
06462
-1242-
Mail:
ed.kinilkdnalgreb@gnutlawrev
| Anonymous input options exist: Yes |
| Patient surveys were conducted: No |
| Referral surveys were conducted: No |