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Klinik in der Zarten GmbH

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: No
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Nicole Albrecht

Verwaltung

Erlenbrucker Str. 14
79856 Hinterzarten

Phone: 07652 -12090-
Mail: ed.netraz-red-ni-kinilk@ofni

Advocates

Regine Striegel

PDL

Erlenbrucker Str. 14
79856 Hinterzarten

Phone: 07652 -12090-
Mail: ed.netraz-red-ni-kinilk@ofni

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: Yes