Complaint management
| Structured complaint management was introduced: Yes |
| Written concept exists: Yes |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: Yes |
Contact persons
Daniel Freese
Geschäftsführer
Am Rochus-Hospital 1
48291 Telgte
Phone:
02504
-60-315
Fax: 02504-60-244
Mail:
ed.etglet-hrs@eseerf.leinad
Advocates
Wolfgang Gallmeister
Patientenfürsprecher
Am Rochus-Hospital 1
48291 Telgte
Phone:
02504
-729172-
Mail:
ed.enilno-t@retsiemllag-gnagflow
|
Anonymous input options exist: Yes Website of the contact form |
|
Patient surveys were conducted: Yes kontinuierliche schriftliche Befragung aller Patienten zum Zeitpunkt der Entlassung aus der stationären bzw. tagesklinischen Behandlung |
|
Referral surveys were conducted: Yes schriftliche Befragungen in regelmäßigen Abständen |