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MediClin Krankenhaus Plau am See

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Annette Liedtke

Kaufmännische Direktorin

Phone: 038735 -87-101
Fax: 038735-87-766
Mail: ed.nilcidem@ektdeil.ettenna

Advocates

Yvonne Herrmann

QMB

Phone: 038735 -87-0
Mail: ed.nilcidem@nnamreh.ennovy

Anonymous input options exist: Yes
Patient surveys were conducted: Yes

finden stetig über Fragebögen statt
Referral surveys were conducted: No