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Vestische Kinder- und Jugendklinik Datteln - Universität Witten/Herdecke

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Andrea Höltervennhoff

Qualitäts- und Risikomanagement

Phone: 02363 -975-527
Fax: 02363-975-415
Mail: ed.nlettad-kinilkrednik@ffohnnevretleoh.a

Advocates

Michael Schwerdt

Patientenfürsprecher

Phone: 02309 -9372-234
Mail: ed.nlettad-kinilkrednik@ofni

Werner Anders

Patientenfürsprecher

Phone: 0157 -38337357-
Mail: ed.nlettad-kinilkrednik@ofni

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: No