Gräfliche Kliniken Moritz Klinik GmbH & Co. KG

Complaint management

Structured complaint management was introduced: Yes

Written concept exists: Yes

Handling of oral complaints is regulated: Yes

Handling of written complaints is regulated: Yes

Time targets for acknowledgement are defined: Yes

Thomas Eisenla

Verwaltungsleitung

Hermann-Sachse-Straße 46
07639 Bad Klosterlausnitz

Anonymous input options exist: Yes

Patient surveys were conducted: Yes

Referral surveys were conducted: Yes