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AMEOS Klinikum Pasewalk

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Julia Lange

Lob- und Beschwerdemanagement

Phone: 039771 -41-656
Fax: 039771-41-659
Mail: ed.soema@egnal.ailuj

Lisa - Marie Telschow

Lob- und Beschwerdemanagement

Phone: 039771 -41-652
Fax: 039771-41-659
Mail: ed.soema@wohcslet.eiraM-asil

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: Yes