Complaint management
| Structured complaint management was introduced: Yes |
| Written concept exists: Yes |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: Yes |
Explanations
Frau B. Schwalm - Recht und Compliance
Contact persons
Bärbel Schwalm
Leiterin Stabsstelle Recht und Compliance
Pacelliallee 4
36043 Fulda
Phone:
0661
-84-5130
Mail:
ed.adluf-mukinilk@mlawhcs.lebreab
Explanations
Bürozeiten: Dienstag, 15.00 – 16.00 Uhr Das Büro des Patientenfürsprechers befindet sich in der 1. Etage des Hauptgebäudes (nahe der Klinik für Urologie und Kinderurologie).
Advocates
Leo Zehkorn
Patientenfürsprecher
Pacelliallee 4
36043 Fulda
Phone:
0661
-84-6652
Mail:
ed.adluf-mukinilk@ofni
|
Anonymous input options exist: Yes über Briefkasten in der Eingangshalle |
|
Patient surveys were conducted: Yes Website for the patient survey |
| Referral surveys were conducted: Yes |