To the hospital’s home page

MEDINOS Kliniken des Landkreises Sonneberg GmbH

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: No

Contact persons

Anke-Sabine Schram

Standortverantwortliche Qualitätsmanagerin

Phone: 03675 -821-421
Fax: 03675-821-2000
Mail: ed.nekinilk-sonidem@NOS.ofni

Explanations


Advocates

Maren Conrad-Krell

Ehrenamtliche Patientenfürsprecherin

Phone: 03675 -821-442
Fax: 03675-821-2000
Mail: ed.nekinilk-demoiger@NOS.ofni

Anonymous input options exist: Yes

laufende Patientenbefragung, Online-Meinungen
Patient surveys were conducted: Yes
Referral surveys were conducted: No