Complaint management
| Structured complaint management was introduced: Yes |
| Written concept exists: Yes |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: Yes |
Contact persons
Ines Eckhoff
Sekretariat der Geschäftsführung
Phone:
04751
-908-101
Fax: 04751-908-110
Mail:
ed.hlhk@ffohkcE.senI
Advocates
Reinhard Hagenah
Patientenfürsprecher
Phone:
04751
-908-251
Fax: 04751-908-110
Mail:
ed.hlhk@rehcerpsreufnetneitap
Lothar Wichern
Patientenfürsprecher
Phone:
04751
-908-251
Fax: 04751-908-110
Mail:
ed.hlhk@rehcerpsreufnetneitap
|
Anonymous input options exist: Yes Ines Eckhoff Sekretariat der Geschäftsführung Telefon: 04751 / 908 - 101 Telefax: 04751 / 908 - 110 E-Mail: Ines.Eckhoff@khlh.de |
| Patient surveys were conducted: Yes |
| Referral surveys were conducted: Yes |