Complaint management
| Structured complaint management was introduced: Yes |
| Written concept exists: Yes |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: Yes |
Contact persons
Yelda Dalyanoglu
Beschwerdemanagement
Im Vogelsang 5-11
45527 Hattingen
Phone:
0234
-509-8873
Mail:
ed.oblkk@ulgonaylad.adley
Yelda Dalyanoglu
Beschwerdemanagement
Im Vogelsang 5-11
45527 Hattingen
Phone:
0234
-509-8873
Mail:
ed.oblkk@ulgonaylad.adley
Heike Fabian
QMB
Im Vogelsang 5-11
45527 Hattingen
Phone:
0234
-509-8976
Mail:
ed.muhcob-mukinilk@naibaf.ekieh
Advocates
Christa Klees
Patientenfürsprecherin
Im Vogelsang 5-11
45527 Hattingen
Phone:
02327
-396-72447
Mail:
ed.muhcob-mukinilk@ofni
|
Anonymous input options exist: Yes Briefkästen hängen aus |
| Patient surveys were conducted: Yes |
|
Referral surveys were conducted: Yes Im Rahmen der onkologischen Zentren, fachabteilungsspezifische Umsetzung im Dreijahresrhythmus |