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Klinik Blankenstein Hattingen

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes
URL

lmth.tnemeganamedrewhcseb/teatilauq/snu-rebeu-riw/ed.muhcob-mukinilk.www//:sptth

Contact persons

Yelda Dalyanoglu

Beschwerdemanagement

Im Vogelsang 5-11
45527 Hattingen

Phone: 0234 -509-0
Mail: ed.muhcob-mukinilk@edrewhcseb

Heike Fabian

QMB

Im Vogelsang 5-11
45527 Hattingen

Phone: 0234 -509-0
Mail: ed.muhcob-mukinilk@edrewhcseb

Anonymous input options exist: Yes

digitale Befragung über QR-Code
Patient surveys were conducted: Yes
Referral surveys were conducted: Yes

Im Rahmen der onkologischen Zentren, fachabteilungsspezifische Umsetzung im Dreijahresrhythmus