Complaint management
| Structured complaint management was introduced: Yes |
| Written concept exists: Yes |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: Yes |
Contact persons
Manuela Henneberg
QMB
07607 Eisenberg
Phone:
036691
-8-1846
Fax: 036691-8-1807
Mail:
ed.grebnesie-nekinilkdlaw@mq
Advocates
Christine Stamm
Patientenfürsprecherin
07607 Eisenberg
Phone:
0152
-59974813-
Mail:
ed.grebnesie-nekinilkdlaw@rehcerpsreufnetneitap
|
Anonymous input options exist: Yes telefonisch, Brief, anonymer Einwurf über Briefkasten"Ihre Meinung ist uns wichtig", Tel. 036691 8 1846 |
| Patient surveys were conducted: Yes |
|
Referral surveys were conducted: Yes Teilnahme an Ärztestammtischen, Ärztestammtische im Haus, Fragebogen |