Kinder- und Jugendkrankenhaus AUF DER BULT, Tagesklinik und Ambulanz Celle

Complaint management

Structured complaint management was introduced: Yes

Written concept exists: Yes

Handling of oral complaints is regulated: Yes

Handling of written complaints is regulated: Yes

Time targets for acknowledgement are defined: Yes

Gabriele Damm

Leitung Qualitäts- und Risikomanagement

Fritzenwiese 15
29221 Celle

Phone: 0511 -8115-2712
Fax: 0511-8115-992712
Mail: ed.akh@mmad

Elke Gravert

Patientenfürsprecherin

Fritzenwiese 15
29221 Celle

Anonymous input options exist: Yes
Website of the contact form

Patient surveys were conducted: Yes

Referral surveys were conducted: Yes