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Rhein-Klinik

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Ralf Weinz

Pflegedienstleiter

Luisenstr. 3
53604 Bad Honnef

Phone: 02224 -185-103
Fax: 02224-185-152
Mail: ed.krewsennahoj@zniew.flar

Advocates

Britta Beuscher

Pfarrerin

Luisenstr. 3
53604 Bad Honnef

Phone: 02224 -182-8579
Mail: ed.fennoh-dab-ehcrik-ve@rehcsueb

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: No