Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: No

Contact persons

Michael Renziehausen

Krankenhausdirektor

Phone: 03675 -821-402
Fax: 03675-821-2000
Mail: ed.nekinilk-demoiger@NOS.ofnI

Anke-sabine Schram

Standortverantwortliche Qualitätsmanagerin

Phone: 03675 -821-421
Fax: 03675-821-2000
Mail: ed.nekinilk-demoiger@NOS.ofnI

Jacqueline Schöbel

Pflegedirektorin

Phone: 03675 -821-500
Fax: 03675-821-2000
Mail: ed.nekinilk-demoiger@NOS.ofnI

Explanations

Sprechzeiten: Mittwoch 15:00 - 16:00 Uhr Verwaltungsbüro, Ebene 1


Advocates

Maren Conrad-Krell

Ehrenamtliche Patientenfürsprecherin

Phone: 03675 -821-442
Fax: 03675-821-2000
Mail: ed.nekinilk-demoiger@llerK-darnoC.neraM

Anonymous input options exist: Yes

Fortlaufende anonyme Patientenbefragung, Möglichkeit zur Äußerung von Online-Meinungen

Patient surveys were conducted: Yes
Referral surveys were conducted: No