Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Karin Koerber

Geschäftsführerin

Maria-Josepha-Str. 4
80802 München

Phone: 089 -5506677-0
Fax: 089-5506677-69
Mail: ed.sunirik@rebreok.nirak

Pierre Beitinger

Ärztlicher Direktor / Chefarzt

Maria-Josepha-Str. 4
80802 München

Phone: 089 -5506677-0
Fax: 089-5506677-69
Mail: ed.sunirik@regnitieb.erreip

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: No