Krankenhaus Salem derEvang. Stadtmission Heidelberg gGmbH

Complaint management

Structured complaint management was introduced: Yes

Meinungsmanagement-Bogen

Written concept exists: Yes

Handling of oral complaints is regulated: Yes

Handling of written complaints is regulated: Yes

Time targets for acknowledgement are defined: Yes

Marita Waßmer

Pflegedirektorin, Qualitätsmanagerin, Leitung Zentralreinigung

Zeppelinstraße 11-33
69121 Heidelberg

Rüdiger Schönstedt

Facharzt für Anästhesiologie

Zeppelinstraße 11-33
69121 Heidelberg

Anonymous input options exist: Yes

Meinungsmanagement-Bogen

Patient surveys were conducted: Yes

Meinungsmanagement-Bogen

Referral surveys were conducted: No