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Rheinland Klinikum Lukaskrankenhaus Neuss

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Andreas Kremer

Klinikmanager

Phone: 02131 -888-7010
Fax: 02131-888-7099
Mail: ed.mukinilkdnalniehr@remerk.saerdna

Advocates

Beate Messing

Patientenfürsprecherin

Phone: 02131 -8888-1169
Mail: ed.mukinilkdnalniehr@noitamrofni

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: Yes