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St. Anna Klinik

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Frank Schwietert

Qualitätsmanagementbeauftragter

St. Annenstr. 9
49624 Löningen

Phone: 05431 -15-2669
Mail: ed.hbmg-qkc@mq

Advocates

Maria Kruse-Benning

ehrenamtliche Patientenfürsprecherin

St. Annenstr. 9
49624 Löningen

Phone: 05432 -969-471
Mail: ed.kinilk-anna@ofni

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: Yes