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Bezirksklinikum Regensburg

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

S. Krischker

Stabstelle QM

Universitätsstraße 84
93053 Regensburg

Phone: 0941 -941-0
Mail: ed.obdem@ofni

Advocates

G. Weber

Patientenfürsprecher

Universitätsstraße 84
93053 Regensburg

Phone: 0941 -941-0
Mail: ed.obdem@ofni

Anonymous input options exist: Yes
Patient surveys were conducted: Yes

quartalsweise
Referral surveys were conducted: Yes

persönlich, durch Chefärzte