Complaint management
| Structured complaint management was introduced: Yes |
| Written concept exists: Yes |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: Yes |
Contact persons
Stefan Krischker
Stabstelle QM
Universitätsstraße 84
93053 Regensburg
Phone:
0941
-941-0
Mail:
ed.obdem@rekhcsirk.nafets
S. Krischker
Stabstelle QM
Universitätsstraße 84
93053 Regensburg
Phone:
0941
-941-0
Mail:
ed.obdem@ofni
Advocates
G. Weber
Patientenfürsprecher
Universitätsstraße 84
93053 Regensburg
Phone:
0941
-941-0
Mail:
ed.obdem@ofni
| Anonymous input options exist: Yes |
|
Patient surveys were conducted: Yes quartalsweise |
|
Referral surveys were conducted: Yes persönlich, durch Chefärzte |