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Klinikum Forchheim Fränkische Schweiz gGmbH Standort Forchheim

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Sven Oelkers

Geschäftsführer

Krankenhausstr. 10
91301 Forchheim

Phone: 09191 -610-223
Fax: 09191-610-219
Mail: ed.miehhcrof-mukinilk@srekleo.nevs

Advocates

Sandra Roth

Patientenfürsprecherin

Krankenhausstr. 10
91301 Forchheim

Phone: 09191 -610-0
Mail: ed.miehhcrof-mukinilk@noitamrofni

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: Yes

im Rahmen des EPZ