Psychiatrisches Krankenhaus Rickling (TK Norderstedt)

Complaint management

Structured complaint management was introduced: Yes

Written concept exists: Yes

VA Beschwerdemanagement Dok.-Nr. 18254, 2023-11-02

Handling of oral complaints is regulated: Yes

Handling of written complaints is regulated: Yes

Time targets for acknowledgement are defined: Yes

Michael Kosmahl

Beschwerdemanagement

Beim Umspannwerk 6
22844 Norderstedt

Anonymous input options exist: Yes
Website of the contact form

Möglichkeit der Abgabe einer schriftlichen Beschwerde in dafür vorgesehene Briefkästen und in der Poststelle des Psychiatrischen Krankenhauses.

Patient surveys were conducted: No

Referral surveys were conducted: No