Complaint management
| Structured complaint management was introduced: Yes |
|
Ihre.Meinung@kreisspitalstiftung.de |
| Written concept exists: Yes |
|
Erläuterung im Handbuch, Beschwerde- und Rückmeldemanagement (11.03.2021) |
| Handling of oral complaints is regulated: Yes |
|
Erläuterung im Handbuch, Beschwerde- und Rückmeldemanagement (11.03.2021) |
| Handling of written complaints is regulated: Yes |
|
Erläuterung im Handbuch, Beschwerde- und Rückmeldemanagement (11.03.2021) |
| Time targets for acknowledgement are defined: Yes |
URL
/kinilksgnutfits/ks/ed.nrohnessiew-kinilksgnutfits.www//:ptth
Contact persons
Bernd Pfeuffer
Leitung Qualitätsmanagement
Phone:
0731
-92140619-
Mail:
ed.gnutfitslatipssierk@reffuefp.b
Cornelius Pfitzer
Leitung Qualitätsmanagement
Phone:
07309
-870-1230
Fax: 07309-870-1199
Mail:
ed.gnutfitslatipssierk@reztifp.c
| Anonymous input options exist: Yes |
|
Patient surveys were conducted: Yes Website for the patient survey Patientenbefragung via Feedbackbogen |
| Referral surveys were conducted: Yes |