Complaint management

Structured complaint management was introduced: Yes

Ihre.Meinung@kreisspitalstiftung.de

Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes
Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Website for the patient survey

Patientenbefragung via Feedbackbogen

Referral surveys were conducted: Yes