Complaint management
| Structured complaint management was introduced: Yes |
| Written concept exists: Yes |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: Yes |
Contact persons
Matthäus Trzensimiech
Qualitätsmanagementbeauftragter
Phone:
05121
-103-7370
Mail:
ed.soema.miehsedlih@dz.mq
Matthäus Trzensimiech
Qualitätsmanagementbeauftragter
Phone:
05121
-103-7370
Mail:
ed.soema.miehsedlih@dz.mq
Advocates
| Anonymous input options exist: Yes |
| Patient surveys were conducted: Yes |
| Referral surveys were conducted: No |