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Evangelisches Krankenhaus Luckau gGmbH

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Heike Gatzke

Sekretariat Kaufmännische Direktorin

Phone: 03544 -58-108
Fax: 03544-30-64
Mail: ed.suahnessinokaid@ekztag.ekieh

Advocates

Ursula Borchardt

Patientenfürsprecherin

Phone: 03544 -58-133
Mail: ed.suahnessinokaid@tdrahcrob.alusru

Anonymous input options exist: Yes
Patient surveys were conducted: Yes

Kontinuierliche Patientenbefragung mit einem standardisierten Bewertungsbogen (CLINOTEL).

Referral surveys were conducted: Yes