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KJF Klinik Josefinum gGmbH

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Julia Heubel

Leitung Qualitätsmanagement

Haubensteigweg 40
87439 Kempten

Phone: 0821 -2412-296
Mail: ed.munifesoj@mq

Anonymous input options exist: Yes
Patient surveys were conducted: No
Referral surveys were conducted: No