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Alpcura Fachklinik Allgäu

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: No
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Innerhalb von 14 Tagen nach Eingang einer Beschwerde.

Contact persons

Christian Endraß

Qualitätsmanagementbeauftragter

Peter-Heel-Straße 29
87459 Pfronten Ried

Phone: 08363 -691-728
Mail: ed.ueaglla-kinilkhcaf@ssardne.naitsirhc

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: No