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m&i-Fachklinik Herzogenaurach

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Birgit Grunow

Leitung QM

In der Reuth 1
91074 Herzogenaurach

Phone: 09132 -83-3128
Fax: 09132-83-3000
Mail: ed.hcaruanegozreh-kinilkhcaf@wonurg.tigrib

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: No