Complaint management
| Structured complaint management was introduced: Yes |
|
https://www.augusta-kliniken.de/wir-sind-augusta/qualitaetsmanagement.html |
| Written concept exists: Yes |
|
VA Beschwerdemanagement 2022-08-02 |
| Handling of oral complaints is regulated: Yes |
|
VA Beschwerdemanagement 2022-08-02 |
| Handling of written complaints is regulated: Yes |
|
VA Beschwerdemanagement 2022-08-02 |
| Time targets for acknowledgement are defined: Yes |
|
innerhalb einer Woche |
Explanations
qualitaet@augusta-kliniken.de
Contact persons
Charlotte Kussau
Qualitätsmanagementbeauftragte
Bredenscheider Straße 54
45525 Hattingen
Phone:
0234
-517-1288
Fax: 0234-517-1208
Mail:
ed.nekinilk-atsugua@teatilauq
Explanations
Frau Grönegräs; patientenfuersprecher-hat@krankenhaus-hattingen.de; https://www.augusta-kliniken.de/pflege-betreuung/betreuung/patientenfuersprecher.html
Advocates
E. Grönegräs
Patientenfürsprecherin
Bredenscheider Straße 54
45525 Hattingen
Phone:
0234
-517-1288
Fax: 0234-517-1208
Mail:
ed.negnittah-suahneknark@tah-rehcerpsreufnetneitap
|
Anonymous input options exist: Yes Website of the contact form Kummerkasten; F Lob und Kritik |
|
Patient surveys were conducted: Yes Website for the patient survey teilweise, abteilungsspezifisch |
|
Referral surveys were conducted: Yes Website for the referrer survey teilweise, abteilungsspezifisch |