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Helios Fachklinik Vogelsang-Gommern

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Stefanie Scholz

Sekretariat Geschäftsführung

Phone: 039200 -67-200
Fax: 039200-67-111
Mail: ed.tiehdnuseg-soileh@zlohcS.einafetS

Explanations

Sprechzeiten: Montags 11:00 Uhr bis 12:30 Uhr (ungerade Woche) bzw. 16:00 Uhr bis 17:30 Uhr (gerade Woche)


Advocates

Helmut Markowsky

Patientenfürsprecher

Phone: 0160 -95100649-
Mail: ed.tiehdnuseg-soileh@ykswokraM.tumleH

Anonymous input options exist: Yes

Meinungsbogen
Patient surveys were conducted: Yes
Referral surveys were conducted: No