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Asklepios Klinikum Harburg

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Sylvia Friedrich

Qualitätsmanagement


21041 Hamburg

Phone: 040 -181886-3838
Fax: 040-181876-3838
Mail: moc.soipelksa@hcirdeirf.ys

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: Yes

Im Rahmen der onkologischen Zentren erfolgen Einweiserbefragungen in 3-jährlichen Abständen