SLK-Kliniken Heilbronn GmbH / Fachklinik Löwenstein

Complaint management

Structured complaint management was introduced: Yes

Written concept exists: Yes

Handling of oral complaints is regulated: Yes

Es finden bei Bedarf auch persönliche Gespräche mit Beschwerdeführern statt.

Handling of written complaints is regulated: Yes

Time targets for acknowledgement are defined: Yes

Ulrike Vogt

Kaufmännische Direktion

Geißhölzle 62
74245 Löwenstein

Anonymous input options exist: Yes
Website of the contact form

Patient surveys were conducted: Yes

Referral surveys were conducted: Yes