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Klinik im Kronprinzenbau

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

D. Albrecht

Ärztlicher Leiter

Phone: 07121 -3125-0
Fax: 07121-3125-50
Mail: ed.kinilk-uabneznirpnork@maet

K. Schiefer

Pflegedienstleitung

Phone: 07121 -3125-0
Fax: 07121-3125-50
Mail: ed.kinilk-uabneznirpnork@maet

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: Yes