Complaint management
| Structured complaint management was introduced: Yes |
|
klinikintern und zentral (KH-Träger) |
| Written concept exists: Yes |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: Yes |
Explanations
Fr. Marion Graf
Contact persons
Marion Graf
Leiterin Stabsstelle Qualitätsmanagement
Kölner Straße 82
40764 Langenfeld
Phone:
02173
-102-2007
Fax: 02173-102-2109
Mail:
ed.rvl@farg.noiram
Marion Graf
Leiterin Stabsstelle Qualitätsmanagement
Kölner Straße 82
40764 Langenfeld
Phone:
02173
-102-2007
Fax: 02173-102-2109
Mail:
ed.rvl@farg.noiram
Explanations
Hr. Michael Meudt
Advocates
Michael Meudt
Ombudsmann
Kölner Straße 82
40764 Langenfeld
Phone:
02173
-102-1170
Mail:
ed.rvl@tduem.leahcim
|
Anonymous input options exist: Yes Lob & Kritik Karte |
|
Patient surveys were conducted: Yes Zuf-8-Befragung ganzjährig. Patientenbefragung mit Klinikverbund zusätzlich alle 3 Jahre |
|
Referral surveys were conducted: Yes alle 3 Jahre, zuletzt 2. Quartal 2022 |