Complaint management
| Structured complaint management was introduced: Yes |
| Written concept exists: Yes |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: Yes |
|
Zeitziel: 10 Tage; Beschwerdeabarbeitung: max. 4 Wochen |
Contact persons
Ralph Czeschner
Qualitätsmanagement
Memminger Straße 31
87724 Ottobeuren
Phone:
08261
-797-6410
Fax: 08261-797-7160
Mail:
ed.ueagllaretnu.hkk@etalp.k
Jeannine Hsain
Leitung Organisationsentwicklung
Memminger Straße 31
87724 Ottobeuren
Phone:
08323
-910-8971
Fax: 08323-910-808971
Mail:
ed.ueaglla-dnubrevkinilk@niash.eninnaej
Advocates
Winfried Schwab
Patientenfürsprecher
Memminger Straße 31
87724 Ottobeuren
Phone:
08332
-792-5482
Fax: 08332-792-4482
Mail:
ed.ueaglla-dnubrevkinilk@bawhcs.deirfniw
| Anonymous input options exist: Yes |
| Patient surveys were conducted: Yes |
| Referral surveys were conducted: No |