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AMEOS Klinikum Heiligenhafen

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Carolin Brüning-Zeugner

Prozess- und Qualitätsmanagerin

Friedrich-Ebert-Straße 100
23774 Heiligenhafen

Phone: 04561 -611-5626
Fax: 04561-611-5626
Mail: ed.soema@renguez-gnineurb.niloraC

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: Yes