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AMEOS Klinikum Heiligenhafen

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Daniela Laatz

Qualitätsmanagerin

Friedrich-Ebert-Straße 100
23774 Heiligenhafen

Phone: 00494561 -611-4250
Fax: 00494561-611-4549
Mail: ed.soema@ztaaL.aleinaD

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: Yes