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Krankenhaus Bethanien gGmbH

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Roswitha Gross

QMB

Aufderhöher Straße 169
42699 Solingen

Phone: 0212 -63-6622
Mail: ed.neinahteb-kinilk@ssorG.ahtiwsoR

Advocates

Heike Bensberg

Patientenfürsprecherin

Aufderhöher Straße 169
42699 Solingen

Phone: 0152 -09327635-
Mail: ed.neinahteb-kinilk@grebsneb.ekieh

Anonymous input options exist: Yes
Website of the contact form
Patient surveys were conducted: Yes
Referral surveys were conducted: Yes