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LVR-Klinik Bonn

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Elsbeth Paschkowiak

Stabsstelle Qualitätsmanagement

Kaiser-Karl-Ring 20
53111 Bonn

Phone: 0228 -551-2995
Fax: 0228-551-2867
Mail: ed.rvl@kaiwokhcsap.htebsle

Advocates

Werner Supp

Ombudsperson

Kaiser-Karl-Ring 20
53111 Bonn

Phone: 0228 -551-2921
Mail: ed.rvl@ppus.renrew

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: Yes