Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Bettina Hahne

Leiterin Qualitätsmanagement

Klosterstraße 14
66125 Saarbrücken

Phone: 0681 -406-2898
Fax: 0681-406-2909
Mail: ed.mukinilksatirac@tnemeganamedrewhcseb

Explanations

https://www.caritasklinikum.de/seelsorge-soziale-dienste/patientenfuersprecher/patientenfuersprecher-st.-theresia-


Advocates

Gisela Wittmann

Patientenfürsprecherin

Klosterstraße 14
66125 Saarbrücken

Phone: 0681 -406-2858
Mail: ed.mukinilksatirac@nirehcerpsreufnetneitap

Anonymous input options exist: Yes
Website of the contact form
Patient surveys were conducted: Yes
Referral surveys were conducted: Yes