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AMEOS Klinikum Halberstadt

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Mathias Berauer

Qualitätsmanagementbeauftragter

Gleimstraße 6
38820 Halberstadt

Phone: 03941 -64-4617
Fax: 03941-64-2226
Mail: ed.soema.tdatsreblah@wrev.btam

Advocates

Leonore Abend

Leiterin grüne Damen

Gleimstraße 6
38820 Halberstadt

Phone: 03941 -64-4332
Mail: ed.soema.tdatsreblah@lfp.ebal

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: Yes