Complaint management
| Structured complaint management was introduced: Yes |
| Written concept exists: Yes |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: Yes |
Contact persons
Volker Hitz
Ärztlicher Direktor, Chefarzt Klinik I
Phone:
03394
-427-1100
Fax: 03394-427-1102
Mail:
ed.nekinilk-gmk@ztih.v
Fritz Ferdinand Köstermann
Chefarzt Klinik II
Phone:
03394
-427-1200
Fax: 03394-427-1202
Mail:
ed.nekinilk-gmk@nnamretseok.f
Iris Weise
Pflegedienstleitung
Phone:
03394
-427-1300
Fax: 03394-427-1002
Mail:
ed.nekinilk-gmk@eiew.i
Frank Rohde
Geschäftsführer
Phone:
03394
-427-1000
Fax: 03394-427-1002
Mail:
ed.nekinilk-gmk@edhor.f
Jannis Fey / Frank Rohde
Geschäftsführer
Phone:
03394
-427-1001
Fax: 03394-427-1002
Mail:
ed.nekinilk-gmk@yef.j
Advocates
Wolfgang Schmidt
Patientenfürsprecher
Phone:
03394
-427-1300
Fax: 03394-427-1002
Mail:
ed.nekinilk-gmk@esiew.i
| Anonymous input options exist: Yes |
| Patient surveys were conducted: Yes |
| Referral surveys were conducted: Yes |