Complaint management
| Structured complaint management was introduced: Yes |
| Written concept exists: Yes |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: Yes |
Contact persons
David Schulze
Qualitätsmanagementbeauftragter
Phone:
05121
-894-1337
Fax: 05121-894-3245
Mail:
ed.tiehdnuseg-soileh@ezluhcs.divad
Advocates
Albrecht Flach
ehrenamtlicher Patientenfürsprecher
Phone:
05121
-894-1400
Mail:
ed.tiehdnuseg-soileh@miehsedlih.rehcerpsreufnetneitap
Jürgen Blumtritt
ehrenamtlicher Patientenfürsprecher
Phone:
05121
-894-1400
Mail:
ed.tiehdnuseg-soileh@miehsedlih.rehcerpsreufnetneitap
Rose Ruth Sommerfeld
ehrenamtliche Patientenfürsprecherin
Phone:
05121
-894-1400
Mail:
ed.tiehdnuseg-soileh@miehsedlih.rehcerpsreufnetneitap
| Anonymous input options exist: Yes |
| Patient surveys were conducted: Yes |
| Referral surveys were conducted: Yes |