Structured complaint management was introduced: Yes |
Written concept exists: Yes |
Handling of oral complaints is regulated: Yes |
Handling of written complaints is regulated: Yes |
Time targets for acknowledgement are defined: Yes |
Constanze Schlegel
Assistentin Kaufmännischer Direktor / Beschwerdemanagement
01067 Dresden
Phone:
0351
-480-4747
Fax: 0351-480-4266
Mail:
ed.nedserd-mukinilk@tnemeganamedrewhcseb
Patientenfürsprecherin für Patienten der Klinik für Psychiatrie und Psychotherapie
Friedrich Krüse
Patientenfürsprecher
01067 Dresden
Phone:
0351
-488-5361
Mail:
ed.xmg@rehcerpsreufnetneitap
Anonymous input options exist: Yes |
Patient surveys were conducted: Yes |
Referral surveys were conducted: Yes |