Complaint management
| Structured complaint management was introduced: Yes |
|
Verbundweites Konzept |
| Written concept exists: Yes |
|
Verfahrensanweisung |
| Handling of oral complaints is regulated: Yes |
|
Verfahrensanweisung |
| Handling of written complaints is regulated: Yes |
|
Verfahrensanweisung |
| Time targets for acknowledgement are defined: Yes |
|
Verfahrensanweisung |
Contact persons
Mateusz Bochenek
Qualitätsmanagementbeauftragter
40764 Langenfeld
Phone:
02173
-796-8511
Mail:
ed.enilno-ofg@kenehcob.zsuetam
Advocates
Christine Erm
Patientenfürsprecherin
40764 Langenfeld
Phone:
02173
-856-560
Fax: 02173-796-376
Mail:
ed.dlefnegnal-sunitramts@rehcerpsreufnetneitap
|
Anonymous input options exist: Yes Über Patientenbefragung möglich über Patientenfürsprecherin |
|
Patient surveys were conducted: Yes Papierform |
| Referral surveys were conducted: No |