Complaint management
| Structured complaint management was introduced: Yes |
| Written concept exists: Yes |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: Yes |
|
werden in der Abteilungsleiter-Sitzung definiert |
Contact persons
Nicole Christ
Assistent der GF / QM-Beauftragte
56366 Katzenelnbogen
Phone:
06486
-9127-1058
Fax: 06486-9127-1099
Mail:
ed.negobnleneztak-kinilkhcaf@tsirhc.n
Advocates
Rita Alberti
ExternePatientenfürsprecherin
56366 Katzenelnbogen
Phone:
06486
-9127-0
Fax: 06486-9127-1099
Mail:
ed.negobnleneztak-kinilkhcaf@ofni
| Anonymous input options exist: Yes |
| Patient surveys were conducted: Yes |
| Referral surveys were conducted: No |