Complaint management
| Structured complaint management was introduced: Yes |
| Written concept exists: Yes |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: Yes |
Contact persons
U. Pfeiffle
Stellvertretender Vorstand
Keltenstraße 67
97318 Kitzingen
Phone:
09321
-704-4401
Fax: 09321-704-4449
Mail:
ed.lk-k@elffiefp.ewu
A. Fischer
Qualitätsmanagement
Keltenstraße 67
97318 Kitzingen
Phone:
09321
-704-4412
Fax: 09321-704-4449
Mail:
ed.lk-k@rehcsif.ardnaxela
Advocates
I. Franz
Patientenfürsprecherin
Keltenstraße 67
97318 Kitzingen
Phone:
09321
-704-4450
Mail:
ed.lk-k@nirehcerpsreufnetneitap
| Anonymous input options exist: Yes |
| Patient surveys were conducted: Yes |
| Referral surveys were conducted: No |