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Alexianer Krankenhaus Porz

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Peter Scharfe

Geschäftsführer

Kölner Str. 64
51149 Köln

Phone: 02203 -36911000-
Mail: ed.renaixela@nleok.renaixela

Advocates

Maria Castano

Patientenfürsprecherin

Kölner Str. 64
51149 Köln

Phone: 02203 -3691-10000
Mail: ed.renaixela@onatsac.m

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: Yes