Complaint management
| Structured complaint management was introduced: Yes |
| Written concept exists: Yes |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: Yes |
Contact persons
Rebecca Florez
Beschwerdemanagementbeauftragte
Mönchebergstraße 41-43
34125 Kassel
Phone:
0561
-980-2209
Fax: 0561-980-6970
Mail:
ten.hng@skk-slupmi
Advocates
Gudrun Neubauer
Patientenführsprecherin
Mönchebergstraße 41-43
34125 Kassel
Phone:
0561
-980-2811
Fax: 0561-980-6970
Mail:
ten.hng@rehcerpsreufnetneitap
|
Anonymous input options exist: Yes Website of the contact form |
| Patient surveys were conducted: Yes |
| Referral surveys were conducted: Yes |