Complaint management
| Structured complaint management was introduced: Yes |
|
Das Beschwerdemanagement ist organisatorisch der Geschäftsführung zugeordnet. |
| Written concept exists: Yes |
|
Verfahrensanweisung Beschwerdemanagement |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: Yes |
Contact persons
Elmina Alispahic
Sekretariat Geschäftsführung, Beschwerdemanagement
Oberer Eselsberg 45
89081 Ulm
Phone:
0731
-177-1001
Fax: 0731-177-1005
Mail:
ed.ukr@gnurheufstfeahcseg.tairaterkes
Heike Scherraus
Sekretariat Geschäftsführung, Beschwerdemanagement
Oberer Eselsberg 45
89081 Ulm
Phone:
0731
-177-1001
Fax: 0731-177-1005
Mail:
ed.ukr@gnurheufstfeahcseg
Explanations
Montags 8 bis 12 Uhr
Advocates
Hans-Peter Thomas
Patientenfürsprecher
Oberer Eselsberg 45
89081 Ulm
Phone:
0731
-177-5777
Fax: 0731-177-1055
Mail:
ed.ukr@rehcerpsreufnetneitap
| Anonymous input options exist: Yes |
| Patient surveys were conducted: Yes |
| Referral surveys were conducted: Yes |